Return Policy

Last updated: October 14, 2026

At Solawave, we want you to feel confident in every purchase. Everyone's skin is different, so every order comes with a 60-day trial.

At a glance

• Start a return within 60 days of receiving your order, even if you've used the product.
• Skincare products can be returned opened or unopened.
• One free prepaid return label per order, for U.S. addresses.
• Refunds go back to your original payment method.
• Devices come with a 1-year limited warranty.

1. Our 60-day trial

If you're not happy with a product, you can return it for a refund within 60 days of receiving your order, even if you've used it. This covers devices, accessories, and skincare products, opened or unopened, except as stated below.

2. How to start a return

Contact us within 60 days of receiving your order, through our help center or by email at support@mysolawave.com.

Once your return label is created, you have 15 calendar days to ship your return. If it isn't on its way to us within that time, the return request closes and is no longer eligible for a refund.

3. Return shipping

We provide one free prepaid return label per order, for orders shipped to and returned from a U.S. address. If you use a different carrier or label, please send us the tracking number. We can't refund the cost of using a different carrier or label.

4. What to send back

Please return the product with all of its original packaging, instructions, and accessories, in good working condition apart from normal wear and tear. We inspect every return. If a part is missing, dirty, or damaged, we deduct the cost of that part from your refund.

5. Refunds

• Please allow up to 10 business days for us to process your return after it arrives.
• Refunds go to your original payment method and can take another 7 to 10 business days to appear, depending on your bank.
• Shipping fees and order coverage fees are not refundable.
• We can only process returns for products bought on solawave.co.

6. Promotions and buy-one-get-one orders

If you return part of an order that included a promotion, such as buy one get one free or a free gift, your refund may be adjusted to reflect the promotion. Returns from buy-one-get-one orders follow our BOGO Return Policy.

7. Solawave Membership

You can cancel your Solawave Membership at any time from your member portal. If you cancel within 60 days of being charged, we refund your membership fee. Your membership benefits end as soon as you cancel.

8. Items that can't be returned

• Items marked final sale.
• Order coverage and other virtual items.
• Products bought from an authorized retailer or reseller rather than from solawave.co. Please contact that retailer about returns.

9. Orders over $1,000

To protect our customers and prevent fraud, we review every order over $1,000. For these orders:

• Cancelling before the order ships may incur a 10% fee.
• Returns must be unopened.
• Return shipping is not free.
• Returns may incur a 10% restocking fee.

10. Delivered but not received

If tracking shows your order as delivered but you didn't receive it, tell us within 15 calendar days of the delivery date. These orders aren't refunded. Instead, we send a replacement to a different, secure U.S. address, with a signature required.

11. Damaged or missing items

If your order arrives damaged or with items missing, we'll replace the affected items. Tell us within 15 calendar days of delivery and send us photos of:

• the damaged shipping box,
• the shipping label, and
• the items you received.

12. Warranty

Devices bought from solawave.co or an authorized retailer come with a 1-year limited warranty. To make a claim, contact our support team with your proof of purchase.

13. Fair use

We may refuse a return or refund, or limit future returns, if we reasonably believe a return is fraudulent or abuses this policy, for example repeated returns of used products or returns of products not bought from us.

14. Changes to this policy

This policy is part of our Terms and Conditions. We may update it from time to time. The version in effect on the date of your order applies to that order.

15. Contact us

Email: support@mysolawave.com
Phone: (844) 765-2928
Help center: help.solawave.co

Returns address, for returns we've approved: Solawave Returns, 2225 W Cheyenne Ave., North Las Vegas, NV 89032