What can we help you with?
Order Status & Shipping
We ship orders Monday through Friday (not the weekend) and we try to ship within 1 business day. During holidays, orders may be delayed 2-4 days due to carrier delays.
General Support
Have a question? We’re here to help! Our friendly and knowledgeable Customer Support team want to make sure you have the best experience possible.
Please also refer to our FAQ page for immediate answers to commonly asked questions.
Warranty & Returns
All returns must be processed within 30 days of receiving your order. Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).
All SolaWave wand purchases include a 1-year warranty that covers replacement and repairs for malfunctions and manufacturing defects. The warranty does not cover physical damage.
Click here to view our full warranty & return policies
Wholesale
We'd love to partner with you, whether you're a small boutique or an established esthetician.
Please fill out our wholesale application here and we'll get back to you shortly.
